Your inbox is drowning you. Opsome connects to your commerce platform and support channel, drafts replies using real order data, and queues everything for your approval. You stay in control. Your store stays responsive.
Works with WooCommerce · LunarPHP · Medusa · Chatwoot · Freshchat
Every day, the same questions. Where's my order? Can I return this? Do you have this in stock? You answer them manually while your actual business waits.
of support tickets are order status, returns, or product questions — all answerable with data you already have.
per week the average store owner spends on customer support they could automate with the right tool.
is all it takes — a wrong refund, a missed message — to lose a customer permanently.
Three steps. No code. The agent handles the repetitive work; you handle the judgment calls.
Link your commerce platform (WooCommerce, LunarPHP, Medusa) and support channel (Chatwoot, Freshchat) in under 30 minutes. Founder-assisted for the first cohort.
When a customer message arrives, the agent fetches real order data, product details, and conversation history — then drafts an accurate reply.
Every draft lands in your approval queue. Edit, approve, or reject. Nothing sends without your sign-off. Refunds and cancellations require an explicit second confirm.
Platform-agnostic from day one. Only the adapter changes per customer — the agent logic is identical.
More adapters added based on design-partner needs
One platform fee. Design partners get a locked-in founder discount in exchange for feedback.
~50% off locked in for 6–12 months for the first cohort
Model usage billed at cost — bring your own key or use ours. Expert calls at $150–300/call.
We're onboarding a small first cohort of e-commerce store owners as paid design partners. You get founder pricing and direct input into the roadmap. We get real usage data and testimonials.